Download Web Tracks 2017 9.42

Web Tracks is the continuation of Mouse Tracks, a Windows application with which a helpdesk and goods management administration can be set up. Web Tracks now does this as a web application on a Windows server with IIS. For example, help desk tickets with the associated resolution times and different work groups can be kept up to date, computer inventories can be made including an overview of the available software licenses and various relationships can be established between all components for generating reports. For an overview of the different editions and their options, we refer to this page. The developers of Gritware have released Web Tracks 2017 9.42 with the following changes:

Bug fixes

• Dynamic Date Filter Strings (eg, Next Month, This Week) now work properly for regional settings that do not use M/D/YYYY as their date format string. This fix corrects graphs, reports and dashboard object variables that reference one or more dynamic date filter strings.
• Fixed the dynamic text variables UserTechGroups, and UserID. When used on a report or graph filter these variables now properly correspond the the list of tech groups for the signed in user and the user ID of the signed in user. Previously using the User ID the report or graph would complain of bad SQL syntax.
• When Self-Notify is unchecked it now properly does not notify the technician performing the action when using “Save/Notify & Close” on a service desk ticket.

Upgrade notes
This is a minor update — a new registration key is not needed if you are currently running version 9.4.0 or 9.4.1. If you are upgrading from an older version and your maintenance is current please send an email to [email protected] to request updated keys (include the company name to which the product is registered).