Slack gets AI functions for summarizing messages and taking notes

Salesforce introduces Slack GPT. The company wants to integrate generative AI functions into the messaging service, for example for summarizing messages and taking notes during voice conversations. The service should become available in the coming year.

Salesforce announced Slack GPT on Thursday at an event in New York. According to the company, Slack GPT will be integrated into the messaging service. As part of this, various AI features will eventually become available in the app. The tool can be used, among other things, to shorten messages and adjust their tone or to summarize multiple missed messages in a Slack channel. Slack GPT can also function as a writing aid and can take notes on voice conversations.

Users get the option to automate AI actions with Slack’s Workflow Builder. It will also be possible to integrate AI models from other companies, such as OpenAI and Anthropic, into the platform. In those cases, data from Slack is not used to train those companies’ models, Salesforce says. It should also be possible for companies to develop their own integrations. The tool must continue to collaborate with Einstein GPTan AI model that Salesforce has been working on for some time.

Earlier this year, Salesforce made OpenAI’s ChatGPT and AI model Claude from Anthropic available via Slack. However, these concerned external apps. Slack GPT should be integrated into the messaging service itself and provide more extensive functionality. It is not known exactly when SlackGPT will become available. Slack CEO Ali Rayl tells CNBC that the functions should become available ‘in the coming year’, but does not share any further concrete information.

An AI-generated message digest via Slack GPT. Source: Salesforce