PlayStation 5 has a download bug that can only be fixed with a factory reset

The PlayStation 5 has a bug that makes game downloads impossible and can only be fixed with a factory reset, according to user reports. Sony has not yet officially responded to the situation, but is aware.

The problem can occur in two forms: a game can be stuck on ‘queued for downloading’ or on ‘download error’, indicated on the product page. In either case, the console points the user to the downloads menu, where there is no trace of the game in question. There is no option to restart the download anyway, writes IGN among others.

The only solution for now is a complete factory reset of the console, but that means that users are allowed to go through the initial set-up of the game console again, nor does it guarantee that the problem will not occur again.

Sony’s @ AskPlayStation account already has support requests for the issue dealt, so the company is aware of the matter. There is currently no official response or timeline for when a patch will be released.