Marketplace incorrectly labeled thousands of users as fraudulent due to a malfunction

Marktplaats has been dealing with a malfunction since Tuesday, which has caused thousands of accounts to be blocked and incorrectly labeled as fraudulent. According to the site, the malfunction is due to human error.

Marktplaats has had a malfunction since Tuesday afternoon, which caused thousands of users to receive a message that their account has been blocked. In that notification, Marktplaats refers to possible fraudulent actions or advertisements that do not meet the conditions. That finding is unjustified, according to victims.

Many complaints appear on social media and Allestoringen.nl from users who can no longer log in and sometimes have lost hundreds of advertisements. In addition, buyers and sellers who have previously traded with a duped person would be notified that it is a fraudulent person.

Marktplaats reports the malfunction on Wednesday morning to have remedied. “As it stands, it was human error. Further investigation is underway into the circumstances in which that could have happened.” Notifications still appear from users who cannot log in and Marktplaats acknowledges that it is possible that advertisements that have been incorrectly set to inactive will no longer be online.