Logius starts pilot for chat support at DigiD

DigiD administrator Logius has started a trial with a live chat. Users can get help with the login system on the website via that communication channel.

This is a pilot that will last six months, writes Logius. The service allows users to chat live with an employee via a window on the homepage if they have problems with or questions about DigiD.

“Live chat is an accessible way to contact the helpdesk,” the service writes. “It is fast, personal and has a more informal tone of voice than our traditional channels, such as e-mail and telephone. We hope that this will make our services even more user-friendly and accessible for people who use DigiD.”

After six months, Logius will check whether it wants to continue the chat function. It also wants to see whether it can expand the service to My Government or to users who are authorized to use DigiD on behalf of others.