Livestream.com calls on users to change passwords after hacking attempt

Livestream has warned its users that the company has observed a hacking attempt that may have taken account details. The live streaming video service calls on all users to change their password as a precaution.

Livestream states in an email addressed to users that it is still investigating the hack, but that account information may be in the hands of the perpetrators. This includes names, email addresses, dates of birth, telephone numbers and password hashes. Livestream does not provide details about the hash. For example, it is unclear whether the hashes are salted.

The service allows all users to reset their passwords as a precaution and also warns to change those of other services if the user has used the same password several times. Furthermore, the service claims to have taken undisclosed ‘additional security measures’ to prevent a recurrence in the future.

Livestream provides the live internet broadcasts of 300,000 producers and counts large companies among its customers such as the BBC, New York Times, Spotify, Associated Press and Tesla. NASA and ESA also use the service for live streams. Every month, 40 million viewers would turn on live broadcasts of the service.