ING has a malfunction with internet banking and mobile banking – update

Customers complained about a malfunction at ING on Thursday morning. The bank itself acknowledges the malfunction on the bank’s status page. It is unclear what is going on and how long the outage may continue.

Logging in does not work and the app is also down, according to users. The AlleStoringen website reports that there have been problems since ten past five on Thursday morning. The reports are mainly about logging in to mobile banking, according to information from that site. According to AlleStoringen, there are thousands of reports.

The status site reports the failure. There is no further information for the time being. It often happens that a major bank has a breakdown. The last time it happened at ING was in September.

Update, 7:49 AM: ING now acknowledges that there is a malfunction. The headline and text have been adjusted accordingly.

Update 2: 11:25: The problem is solved, says ING.