Google confirms Android 14 bug on Pixels with different user profiles

By admin On Oct 30, 2023

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Google acknowledges that an Android 14 bug is causing problems on some Pixel devices with more than one user profile. This will prevent the primary user from accessing the media storage. Attempting a recovery may cause the device to enter a boot loop.

A Google community manager confirms the problems on Pixel devices that have received the Android 14 upgrade and have set up different user profiles. “We continue to work on fixes for affected devices and have already released a Google Play system update that will help prevent this issue from being triggered on more devices,” the employee said. It also explores how to recover data from devices that have entered a boot loop.

Some affected Pixel devices are reportedly restarting and showing a message allowing users to reset their device to factory settings. If the user chooses the reset, it may result in data loss if no backup is made. However, refusing the factory reset will result in a boot loop, causing the device to restart repeatedly.

Initially, it seemed that the problems were only present on Pixel 6 devices. It now appears to involve more Pixel devices that can upgrade to Android 14. The Pixel Fold and Pixel Tablet may also be affected by the bug. reports ARS Technica. On Googles Issue Tracker More than eight hundred users report that they cannot access the device’s storage after upgrading to Android 14.

Google advises Pixel owners who are not yet affected by the bug not to create or log in to secondary user profiles on their device until a fix has been rolled out. In addition to the main profile, user profiles include guest and child profiles. The use of different Google accounts by the primary user has no influence, the community manager emphasizes.

Android 14 has been available for Pixel smartphones since October 4. The Pixel 8 and Pixel 8 Pro were also announced on that day. Several other Android smartphones, including the Samsung Galaxy S23 devices, will also be upgraded to the new OS.

Google Pixel 8 Pro and Pixel 7 Pro.