Disruption and compensation put pressure on Vodafone turnover

Due to the major disruption and the compensation to customers at the beginning of April, Vodafone recorded a lower quarterly turnover than a year ago. Mobile data traffic increased by 35 percent at Vodafone, but calling and texting fell.

Vodafone felt the major outage that took place in April in its wallet in the past quarter. The provider calls the outage as one of the reasons quarterly sales fell 1.5 percent. At the beginning of April, Vodafone faced a major outage, which lasted a week in total, due to a fire in a network exchange. Compensation in the form of four days of free calls and texts also weighed on the turnover. In addition, customers simply called less and sent fewer text messages in the past quarter, a trend that has been visible for some time.

Mobile data traffic did increase considerably; the increase was 35 percent. In the business market, data usage on smartphones doubled, while on tablets it even increased by more than 300 percent compared to a year ago. Vodafone speaks of compensation for the decrease in calling and texting, but it is unclear to what extent Vodafone has been able to benefit from the increase in data traffic.

The quarterly turnover amounted to 469 million euros. That was 1.5 percent lower than the same quarter last year. The total number of connections rose by 3 percent to more than 5.3 million.

Update, 11.20: Actual turnover also just added, for the sake of completeness.