Apple starts screen repair program for iPhone 11

Apple has set up a repair program for the iPhone 11 that can replace the display in the event of touch sensitivity issues. Customers can check whether they qualify for the program on a specially designed website.

On its website, Apple speaks of a Display Module Replacement Program for Touch Issues. This specifically concerns the iPhone 11; other models of the smartphone are excluded from the repair program. In addition, only iPhone 11 models purchased between November last year and May this year will come. The website allows iPhone 11 owners to enter their serial number to determine eligibility.

Owners of the iPhone 11 can have their screen replaced with the repair program if they have touchscreen problems. In some smartphones, touch sensitivity can be lost due to an unspecified hardware problem in the display module. According to Apple, only a small number of iPhone 11 models suffer from the touchscreen problems, but it is unclear exactly how big the problem is.

Anyone who wants to have their screen repaired can contact an authorized Apple repairer or an Apple store. He then checks whether the iPhone is eligible for repair. It is also possible to send the iPhone by post for repair. Anyone who has already had a paid repair for touchscreen problems can request a refund of the costs through Apple.