Apple to tackle screen coating problems on MacBooks

In recent months, many users have complained about coating issues on certain MacBook models. Apple now seems to be planning to fix the screen problems under warranty, after the company previously refused to do so in many cases.

The problem occurs with Retina displays built into Apple’s MacBook models. According to MacRumors, Apple recently launched a new Quality Program that provides free screen replacement if the anti-reflective coating breaks; this manifests itself in permanent ‘spots’ on the screen. The repair program has not been announced online, and Apple does not appear to have any plans to do so, MacRumors said. However, some customers would be approached directly. Those who are not contacted by Apple can contact themselves or go to an Apple-approved repairer.

Customers experiencing the issues can claim a new screen from Apple up to three years after purchase under warranty, or up to one year from the date of October 16. The longest term applies, so customers with an older MacBook also have almost a year to claim a repair.

The problems with the coating on the MacBook screens have been going on for months. Due to the lack of a solution, a group of users has set up the Staingate website. At the time of writing, nearly 6,000 people have gathered there. Apple previously informed some customers that the coating problems are not covered by the warranty, because they are cosmetic problems. Repair would cost about 800 euros. If you have already paid for repairs, you can request a refund from Apple.