Tesla must give Norwegian customers 13,000 euros after an update that reduced their range

Tesla is required to pay NOK 136,000 to certain Norwegian Model S customers from the Oslo Mediation Board. Via an update, the range was made smaller and the charging speed was limited. The company claimed to want to protect the battery with this update.

These are Tesla Model S cars sold between 2013 and 2015, Nettavisen writes. After a software update released in 2019, these models charge slower at Tesla Superchargers. According to Electrek, these are the 2019.16.1 and 2019.16.2 updates, which are causing problems for Model S and Model X cars with the 85kWh battery pack. The update also ensured that the range of these cars was 19 to 48 kilometers shorter.

A group of over thirty Norwegian Model S customers therefore decided to go to the Oslo Mediation Board. Such a mediation board is both a mediation body and a court. Tesla did not respond to the Mediation Board. The council ultimately decided that Tesla must pay a fine of 136,000 kroner to all affected customers, which is equivalent to 13,353 euros. According to the Norwegian news medium, there are ten thousand affected Model S cars in Norway, the problem could cost Tesla a total of 133 million euros.

Tesla can still object to the board’s decision. The company has until June 17 for this. The car manufacturer did not want to comment on the matter to Nettavisen. The company said earlier to Electrek that the update should protect the battery and last longer. ‘A small percentage of users’ would get a smaller range as a result of the update. American customers have also started legal proceedings against Tesla because of the update.